I Know The Guy Who Owns This Place

On advice from Matt, I decided to blog & tweet about the situation with Qwest. That got their attention. Within an hour of the post, Steph, a Qwest customer service manager, direct replied to me on Twitter asking how she could help fix it. She did what I expected the folks on the phone to do when they missed my appointment: she took care of the professional install fee I was paying ($40) and worked to get me setup earlier than the next Saturday.

I had to only deal with 2 more hours of waiting for the tech to arrive and hook it up instead of 4 or 5. It still wasn’t quite a flawless execution from there on out, but they were professional, very prompt in answers to my questions and the timeline to the tech. The tech who installed it was great too (“First 20MB I’ve installed”.)

I’ve called their techsupport since and have gotten a mixed bag: one guy was awesome, one guy wanted to make me quit right then. The first guy was so stellar in handling my pretty geekie questions that they went up a notch in my opinion.

So Steph had the Qwest “Sprit of Service” and I thank her for helping get me hooked up.

Oh, the service is definitely steadier than Comcast so far in terms of a solid, predictable download speed. Just in time for Amazon VOD HD on Tivo.

~ by bryan on April 25, 2009.